Faq

FAQ’S

Frequently Asked Questions

How can I track my car during transport?

We provide a tracking service that allows you to monitor the progress of your vehicle in real-time. Once your car is picked up, you will receive a tracking link via email or you can access it directly through our customer portal.

What time will the trucker be picking up my car?

We will confirm a pickup window with you a few days before the scheduled date. Our driver will also contact you when they are approximately an hour away from your location.

I live on a narrow street, how will the trucker access my road?

For locations that are difficult to access due to narrow roads or restrictions, we may arrange to meet you at a nearby accessible location. This ensures the safety of your vehicle and our transport equipment.

What is the estimated time of delivery for my vehicle?

Delivery times can vary based on distance, route, and weather conditions, but we strive to meet all deadlines within the estimated window provided at booking.

Is my vehicle insured during transport?

Yes, all vehicles in transit are covered by our comprehensive insurance policy, ensuring peace of mind from pickup to delivery."

How should I prepare my vehicle for transport?

Please ensure your vehicle is clean and personal items are removed. An inspection will be conducted upon pickup, and any existing damage will be noted for your protection.

How much fuel should be in my car?

We recommend keeping the fuel level at no more than 1/4 of the tank as it reduces the weight of your vehicle and helps ensure safety during transport.

What are your prices?

Our prices vary depending on the type of transport selected, the distance of travel, and the specifics of the vehicle. Please contact us or use our online quote tool for an accurate estimate.

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